Moneta Speed Co.

                           Moneta Speed Co Returns, Refunds, and Warranty Policy  
                                                 Last Updated: March 13, 2026  
                              Effective for all orders placed on or after this date.

Returns and Exchanges
Eligibility
   Returns and exchanges are accepted within 7 calendar days of delivery for store credit or exchange only (refunds at our discretion).  
    Products must be in new, unused condition with zero miles/kilometers on the odometer (beyond delivery test), no dirt/damage/odors, and returned in original packaging with all tags, manuals, accessories, and hardware.  
    We inspect all returns; items showing use, modifications, abuse, improper assembly, or missing parts may be denied or subject to up to 30% restocking fee (covering inspection, reconditioning, and resale loss).
Final Sale Items
  No returns/exchanges on:
•    Registered, titled, or street-legal vehicles.
•    Clearance, custom-built, or special-order items.
•    Installed parts, custom wraps/graphics, batteries, controllers, or electronics.
•    Items marked “Final Sale” or “Non-Returnable.”
  Process
1.    Contact support@monetaspeedco.com with order #, photos, and reason within 7 days.
2.    If approved, receive return instructions (customer pays return freight unless our error).
3.    Ship via approved carrier; unapproved shipping voids approval.
4.    Processing takes 5–10 business days after receipt/inspection.
Shipping Note: Original shipping/freight is non-refundable. Customer pays return shipping (avg. $200–$1,000+ for vehicles).
   Refunds
Refunds (if granted) are issued as store credit or original payment method, minus restocking/shipping fees, within 10 business days of approval.  
No cash refunds for freight-heavy items; store credit encourages repeat business. Chargebacks for valid returns will be disputed with proof; invalid disputes may incur fees/collection.
Damaged or Defective on Arrival (DOA)
Freight Damage
•    Inspect upon delivery; note damage on Bill of Lading (BOL) and take photos.
•    Report to us within 24 hours (concealed damage: 48 hours). File carrier claim immediately.
•    We coordinate replacement/repair; customer not liable if BOL noted properly.
Defects/Manufacturing Issues
Covered under warranty (below). Not eligible for return if fixable via repair/replacement.
  Warranty Policy
Coverage
All products come with a manufacturer’s limited warranty (typically 6–24 months, details per product page).  
Covers defects in materials/workmanship (e.g., motor failure, frame cracks). Excludes: normal wear, abuse, crashes, water submersion, improper maintenance/charging, modifications, or racing use.  

Repeated failures may qualify for repair/refund via manufacturer.
Claims Process:

1.    Contact support with order #, photos/video of issue, and mileage.
2.    We diagnose/remedy via repair, parts, or manufacturer service (customer pays shipping to us).
3.    Processing: 5–15 business days. No downtime compensation.

Shipping and Delivery

Free shipping for a few brands: Riding Times, Freego, HappyRun, Valtinsu(not all of them). 

Shipping calculated at checkout based on location/size (freight for vehicles: $500–$2,000+).  

Residential/liftgate fees extra. Delays due to carriers/weather not our liability. Signature required for high-value items.
Changes to Policy
We may update this policy; continued use of site constitutes acceptance. Disputes governed by Georgia law.

Frequently asked questions
What is the return policy?

We accept returns on eligible products within 7 days of delivery for store credit or exchange only, unless otherwise required by law.


To be eligible, the product must be unused, unregistered, free of damage or modifications, and in original packaging with all accessories and documentation included.

Are any purchases final sale?

Yes. Certain items are sold on a final sale basis and are not eligible for return, refund, or exchange.


Final sale items include (but are not limited to) vehicles that have been registered or titled, clearance or discounted units, special orders, custom builds, custom graphics/wraps, installed parts, and electronic components.


Any item listed as “Final Sale,” “Non‑Returnable,” “Clearance,” or similar on the product page or invoice is excluded from our standard return policy.


We reserve the right to inspect all returns and deny or partially refund items that show signs of use, wear, abuse, or improper assembly/installation.
When will I get my order?

Most in‑stock orders ship within 1–3 business days after payment is verified; vehicle prep or customization may extend this time.
Once your order ships, you will receive tracking information by email or text, and delivery times will depend on your location, carrier performance, and any freight or residential delivery constraints.
We are not responsible for carrier delays, missed delivery appointments, or additional fees charged by freight carriers (including liftgate, storage, re‑delivery, or address changes), but we will assist you in working with the carrier when issues arise.
Where are your products manufactured?

Our products are sourced from a mix of domestic and international manufacturing partners, including select factories in the United States and overseas.
We vet our partners for build quality, performance, and value to ensure products meet our internal standards before being offered for sale.
Brand names, specifications, and origin information are provided for transparency, but minor variations in components, finishes, or non‑critical specifications may occur from batch to batch.
How much does shipping cost?

Free shipping for a few brands: Riding Times, Freego, HappyRun, Valtinsu(not all of them).

Shipping and/or freight charges are calculated based on the delivery address, product size and weight, access limitations, and any special services required (such as liftgate or residential delivery).
You will see your shipping cost at checkout before you pay; by completing your purchase, you agree to those shipping charges and any non‑refundable freight costs.
Original shipping and freight charges are non‑refundable, and return shipping or freight for non‑defective items is the customer’s responsibility unless we state otherwise in writing.