Moneta Speed Co.

Returns and Exchanges

Moneta Speed Co follows the return, refund, and exchange policies established by the manufacturer for each product. Because we are an authorized dealer, all eligible returns and refunds are subject to the manufacturer’s requirements and approval.

Return eligibility, timeframes, restocking fees, condition requirements, shipping costs, and refund amounts may vary by product and manufacturer.

Before purchasing, we encourage customers to review the applicable manufacturer’s return policy or contact us with any questions. We are here to help our customers navigate the process and assist with eligible warranty, return, and refund requests.

Cancellation & Restocking Policy

A 30% restocking fee will apply to all approved returns and order cancellations. The fee is calculated based on the original item subtotal only and does not include taxes, shipping, processing fees, or any additional charges.

Warranty Policy

All products come with a manufacturer’s limited warranty (typically 6–24 months, details per product page).
Covers defects in materials/workmanship (e.g., motor failure, frame cracks).

Excludes: normal wear, abuse, crashes, water submersion, improper maintenance/charging, modifications, or racing use.

Frequently asked questions

We accept returns on eligible products within 7 days of delivery for store credit or exchange only, unless otherwise required by law.

To be eligible, the product must be unused, unregistered, free of damage or modifications, and in original packaging with all accessories and documentation included.

Yes. Certain items are sold on a final sale basis and are not eligible for return, refund, or exchange.

Final sale items include (but are not limited to) vehicles that have been registered or titled, clearance or discounted units, special orders, custom builds, custom graphics/wraps, installed parts, and electronic components.

Any item listed as “Final Sale,” “Non‑Returnable,” “Clearance,” or similar on the product page or invoice is excluded from our standard return policy.

We reserve the right to inspect all returns and deny or partially refund items that show signs of use, wear, abuse, or improper assembly/installation.

Most in‑stock orders ship within 1–3 business days after payment is verified; vehicle prep or customization may extend this time.
Once your order ships, you will receive tracking information by email or text, and delivery times will depend on your location, carrier performance, and any freight or residential delivery constraints.
We are not responsible for carrier delays, missed delivery appointments, or additional fees charged by freight carriers (including liftgate, storage, re‑delivery, or address changes), but we will assist you in working with the carrier when issues arise.

Our products are sourced from a mix of domestic and international manufacturing partners, including select factories in the United States and overseas.
We vet our partners for build quality, performance, and value to ensure products meet our internal standards before being offered for sale.
Brand names, specifications, and origin information are provided for transparency, but minor variations in components, finishes, or non‑critical specifications may occur from batch to batch.

Free shipping for a few brands: Riding Times, Freego, HappyRun, Valtinsu(not all of them).

Shipping and/or freight charges are calculated based on the delivery address, product size and weight, access limitations, and any special services required (such as liftgate or residential delivery).
You will see your shipping cost at checkout before you pay; by completing your purchase, you agree to those shipping charges and any non‑refundable freight costs.
Original shipping and freight charges are non‑refundable, and return shipping or freight for non‑defective items is the customer’s responsibility unless we state otherwise in writing.